Questions & Answers
How much does shipping cost?
We charge a flat shipping fee of CHF 14.00 for orders from 0kg - 30k and CHF 60.00 for orders over 30.01kg.
For orders over CHF 500, shipping is free.
Do I have a right to return products?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.If you are dissatisfied with the product you received, please contact our team by email at shop@eshoppen.ch within 7 days of receiving the item.
Who bears the return costs?
The return costs are usually borne by the buyer unless there is a defect or a manufacturing error.